Terms & Conditions

Before making your reservation please read our terms and conditions carefully.

Secure your booking

In order to make a reservation with Safari Experts Crete you must fill out a form with the information you will be asked for and prepay an amount or the entire payment before the tour. If you make your reservation by phone or email you will be deemed to have signed the statement on the booking form and agree to the terms and conditions set forth in the list below.

  • You have read and accepted all the booking terms and information we give you on our website.
  • None of the booking participants has or has ever suffered from medical conditions that prevent them from participating in the tour.
  • All bookers have an understanding of the dangers of adventure activities.
  • Pregnant women come at their own risk and have understood all the dangers that exist on our tours.
  • The booking on behalf of other persons guarantees that all the persons who will participate in the tour have been informed by him about all the terms and conditions that we mention. You consider the reservation valid and final when we send you a confirmation email or inform by phone or in person.
  • Parents with children and babies bring them at their own risk and having understood all of them and the dangers that exist on our tours and are responsible for them.

Payments

The full payment of the tour amount must have been made in our company up to 48 hours before the departure of the scheduled tour. In case of non-payment of the full amount up to 48 hours before the departure of the tour then the reservation is considered canceled by the customer.

The money paid by the customer will be kept by Safari Experts Crete until the customer receives a booking confirmation message.

This money and any other are then held by Safari Experts Crete.

Participation in the excursion

To participate in our tour you must give your Voucher ticket to the driver who will pick you up from the point of the pickup. If you have booked online and you have it in electronic form then just show it to our driver.

Cancelation from the customer

In case of cancellation by the customer, the following cancellation fees are charged:

  1. If the trip is canceled by the customer 3 or more days before departure, 50% of the total amount will be withheld by the company SAFARI EXPERTS CRETE.
  2. If the tour is canceled by the customer less than 48 hours before departure, 100% of the total amount will be withheld by SAFARI EXPERTS CRETE.
  3. In case the customer does not appear at the point of the pickup then your reservation is considered invalid and 100% of the total amount will be withheld by SAFARI EXPERTS CRETE.

Note:
Due to the special circumstances we are going through COVID19 the company SAFARI EXPERTS CRETE gives you the possibility to change the reservation 5 days or more before departure if there are places available for the new date you want to set. Otherwise you will be offered a new booking date by us.

 

Travel and Cancelation Insurance

The customer has the responsibility to have their own travel insurance that adequately covers any medical expenses, injury, death, repatriation, cancellation and curtailment, and any accidents and absolute with sufficient benefits.

SAFARI EXPERTS CRETE is not responsible for any loss of luggage, money or personal items during the tour. Each customer is responsible for their luggage and personal items.

 

Liability insurance

Limited insurance held by the operator. By booking the customer understands the potential risks that exist in adventure activities and the activities that include our tours and participates in them with his own will and responsibility. The customer also acknowledges and accepts that there may not be a policy that covers the company’s liability to its customers for injury, death, damage or loss that occurs anywhere in the world.

The customer acknowledges that SAFARI EXPERTS CRETE has taken reasonable steps to ensure its liability. Although SAFARI EXPERTS CRETE has various insurances, this booking term states that the customer must assume that they are not covered by the SAFARI EXPERTS CRETE insurance policy, including liability insurance for death, injury, damage or any other loss.

 

During the tour

For the smooth and safe conduct of the tour, the customer accepts the authority and decisions of the employees, leaders, guides of the company SAFARI EXPERTS CRETE. For the safe conduct of the tour, the staff of our company can exclude the client from the tour and at any point of it without refund or compensation if he deems that the client’s behavior may adversely affect the conduct of the tour or if one of the clients commits an illegal act. Also our company ceases to be responsible for its return. If a customer is not feeling well they should inform our staff in a timely manner. There is no refund for services that have not been used.

 

In case of change or cancellation of the tour

For security reasons and not only, there is a case of a change of itinerary or a delay in the program that we advertise in the brochure or in any other means or even cancellation of the trip for that day.

If our company knows this in advance the customer will be informed when booking or otherwise during the tour.

In case our company SAFARI EXPERTS CRETE cancels a tour for any reason, you have the opportunity to set a new date from the available ones that we will suggest or to get your money back.

The cancellation of the trip or the change of itinerary or a delay in the program can be done for safety reasons during a natural disaster, fire, dangerous weather and generally dangerous situations but also in cases of total or partial damage of our vehicle or the illness of a customer or driver that can affect the safe conduct an excursion and may endanger the safety of all. Our company is not responsible for any penalties related to airline tickets or other related costs that may arise.

Safety with Quads ATV & any other vehicle as a rider/driver or passenger

All the above Terms and Conditions apply exactly the same in our excursions with vehicles Quad / ATV but also any other vehicle our company provides to the customer to make a tour as a rider/driver or passenger.

Τhe following also applies

In order for the customer to participate in a tour with Quads / ATV vehicles or any type of vehicle as a driver or as a passenger of a vehicle we provide for self-driving, he must have read, understood, agreed with them and signed all the terms and conditions mentioned here and in the Agreement.

And those term and conditions are the following:

RENUNCIATION TO PROSECUTE AND DISCHARGE OF RESPONSIBILITY

I am over 18 years old and can drive the vehicle

I don’t have/haven’t had any serious injury or health conditions 

Neither I nor my passenger is pregnant or have any health issues

I am not under the influence of alcohol, drugs or medication

I will always follow the rules and the guide/leader without leaving the vehicle line and without drifting or zigzagging. I will not attempt overtaking or making stunts, jumps or any other dangerous maneuvers.

I will always wear protective clothing and equipment such as a safety helmet and sunglasses. Further, I will be sure that my passenger is also equipped in the same way.

I understand all the risks resulting in the use of vehicles, both as a driver and as a passenger.

I will be always ready to react , to break, or change my path in case of emergency and I will drive at a moderate speed taking into account the condition of the terrain, the visibility and my experience in the use of the vehicle.

I will always be mindful to maintain a safe distance of at least 3 meters from the vehicle in front of me and will not leave the preexisting tracks.

I learnt through the driving and safety instructions class and I was able to familiarize myself with the vehicle and driving it.

  • The customer must state his name and surname, the place of birth, the residence place and declare and attest his age is at least 18 years old and he owns a valid driver’s license with the number of it.

He has to read, understand and agree with the following as well.

  1. I understand all the risks and dangers resulting in the use of Quad bike vehicles, either as a driver or as a passenger and I agree and comply with the rules, the laws and the safety standards. I will use the vehicle with responsibility and I will not drive or be a passenger under the influence of alcohol, drugs or any substances including medication that may limit my abilities to drive the vehicle.
  2. With my decision to be a driver or passenger of the quad bike or any other vehicle the company provides, I fully and finally discharge the company SAFARI EXPERTS CRETE as to any damages I or my passenger may suffer during the use of the quad bike or any other vehicle the company provides, whatever the cause and without restriction to the manufacture, design and maintenance of the vehicle itself. I hereby give up any claims or accusations that may result to the company, the owner, the members and / or executives of SAFARI EXPERTS CRETE, in my own name of my heirs, personal representatives, successors, assigns and other legal representatives.
  3. Parents with children and babies bring them at their own risk and have understood all the dangers that exist on our tours and are responsible for them. Kids under the age of 8 are not allowed to be on a quad. 
  4. I declare that I have inspected the vehicle in question and have been adequately informed of its use, safety and I am satisfied with it. I further declare that I have read, understood and accepted the terms and conditions and voluntarily signed this discharge of responsibility. This excursion will be interpreted and submitted to the Greek laws. We recognize the jurisdiction of the court of Heraklion – Crete.
  5. I declare that I have been informed that the quad bike I drive is covered by an R/C insurance policy, which covers only possible damage caused to third parties. I remain solely responsible for the infringements committed by my person. I am obliged to reimburse SAFARI EXPERTS CRETE for any expenses of this nature and have to finally pay it at the main office (Malia).
  6. Limited insurance held by the operator. By booking the customer understands the potential risks that exist in adventure activities and the activities that include our tours and participates in them with his own will and responsibility. The customer also acknowledges and accepts that there may not be a policy that covers the company’s liability to its customers for injury, death, damage or loss that occurs anywhere in the world.
  7. The customer acknowledges that SAFARI EXPERTS CRETE has taken reasonable steps to ensure its liability. Although SAFARI EXPERTS CRETE has various insurances, this booking term states that the customer must assume that they are not covered by the SAFARI EXPERTS CRETE insurance policy, including liability insurance for death, injury, damage or any other loss.
  8. I authorize SAFARI EXPERTS CRETE, their members and / or managers to use my name, my voice, my photographs, portraits and performances taken or recorded during the excursion and to reproduce, edit, distribute, utilize and publish them for advertising, promotion or likewise, in any media (printed media, advertising mediums, internet, video or other media) of any kind throughout the world and in perpetuity without notification, new consent or payment what so ever.
  9. SAFARI EXPERTS CRETE reserves the right to prohibit usage of the vehicle if the driver does not have the ability to maneuver it or behaves in a manner that does not comply with the correct rules.

Detailed information on the terms and conditions can be found on our website www.safariexperts.gr

SAFARI EXPERTS CRETE



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